Terms and Conditions

About Us

The Elephant Lake Group & Safaris is situated Kwa Zulu Natal, South Africa, in the Town of St Lucia,  surrounded by the iSimangaliso Wetland Park, unveiled in 1999, by Guest of Honor Mr. Nelson Mandela, where it was proclaimed to be South Africa’s First Natural World Heritage Site. The park was proclaimed a world heritage site because of the diverse biodiversity, unique ecosystems and superlative natural beauty occurring in a relatively small area. The reason for the huge diversity in fauna and flora is the great variety of different ecosystems on the park, ranging from coral reefs and sandy beaches to subtropical dune forests, savannas and wetlands.

iSimangaliso must be the only place on the globe where the oldest land mammal (the rhinoceros) and the world’s biggest terrestrial mammal (the elephant) share an ecosystem with the world’s oldest fish (the coelacanth) and the world’s biggest marine mammal (the whale)’ – Nelson Mandela

Through its choice of accommodation establishments, the Elephant Lake Group provide the perfect base from which to explore this wonderful area.

Whether you are a bird, animal, marine or just simply a nature lover, St Lucia and iSimangaliso is sure to provide days of great entertainment, relaxation, and spiritual as well energy regenerating experiences. For the angler, the beaches, rock, surf and Estuary provide excellent locations to catch the BIG one. Deep sea angling is great and regularly produces great rewards for the angler.

The Elephant Lake Hotel is situated within the town of St Lucia, located on the shores of the St Lucia Estuary, presenting westerly across the St Lucia Estuary. The hotel’s viewing deck is known for the wonderful sunset views and cold cocktails whilst at night the deck becomes the viewpoint from where hippos could be viewed as they make their way into the open park areas within the town to graze. The Hotel boasts 56 comfortable rooms, all en-suite, air-conditioned and with a private balcony or patio. Rooms are equipped with amenities such as 9 Channel DSTV, tea/coffee making facilities, wall safes, hair dryers etc.

The large pool provide much needed cooling from the warm sun whilst the restaurant  provides service over all meal times and the estuary viewing deck and bar is the perfect venue to enjoy a  sundowner drink after a day of activities provided by the resident, Elephant Lake Safaris. Free WIFI provided in public areas.

The second Hotel, Elephant Lake INN is located in central St Lucia village within close walking distance of all shops and attractions. The INN offer 34 modern rooms, all equipped with 9 channel DSTV, air-conditioned, wall safes, tea/coffee making facilities, hair dryers and bathroom amenities. Ground floor rooms all have private patio. First Floor rooms do not have patios.

The rooms are complimented with a refreshing pool, service bar and breakfast room and Al Fresco dining area where guests may enjoy meal times. Free WIFI provided in public areas.
Guests residing at any of the Elephant Lake properties may enjoy fun filled eco-activities on offer through the resident Elephant Lake Safaris that is a concession holder for various unique activities that include Estuary Boat Cruises, day and night safaris into the Eastern Shores of iSimangaliso Wetland Park, beach and snorkeling excursions to the beautiful Cape Vidal and visits to various attractions inside the iSimangaliso Wetland Park such as Mission Rocks, Catalina Bay, various hides and more. Other activities on offer include BIG 5 safaris into the world famous, Hluhluwe / iMfolozi Game Reserve, visits to cheese farm, butterfly gardens, bird parks, traditional Zulu cultural village, crocodile centre, horse riding and more.

Use of the Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided ‘’as is’’ without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called ‘Providers’, assume no responsibility for errors or omissions in the content hereof.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be held reliable for any direct, indirect, general, incidental or consequential damages (including – without limitation – data loss, loss revenues and loss profit) which may result from the liability to use the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

  1. We may modify or withdraw, temporarily or permanently, the Website(or any part of)with or without notice to you and you confirm that we shall not be liable to you or any party for any modification to or withdrawal of the Website; and/or
  2. We may change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website, The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. The privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however if you previously provided personally identifiable information, cookies may be tied to such information.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative, or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Availability

All reservations are based on availability.

Refund Policy

Should you for any reason wish to cancel your booking, you will be liable for:

1.    100% no show fee that will be charged for all guaranteed reservations

2.    0 – 7 days prior to arrival – 100% cancellation fee

3.    8 – 14 days prior to arrival – 50% cancellation fee

4.    15 – 28 days prior to arrival – 25% cancellation fee

You may advise us in writing via email or telephonically of your reservation.

Disclosure of outlet Country at time of payment

South Africa

First National Bank

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR)

Elephant Lake Hotel, Elephant Lake INN and Elephant Lake Safaris reserves the right to change pricing at any time without prior notice.

Credit Card

We accept all Major Credit cards. If you do not have a credit card please utilize one of the other payment options.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Select the option to pay via EFT. You will then have to load Elephant Lake Hotel or Elephant Lake INN as a beneficiary on your internet banking and use your reservation number or the name that you made the booking with in the reference line for your payment. This should ensure that your reservation is captured correctly. 

For payments to reservations at Elephant Lake Hotel

Elephant Lake Hotel

Banking Details:                                  
Bank:                  First National Bank
Branch No:          220330
Account Name:   Elephant Lake Hotel cc
Account No:        62191472473
Account Type:     Cheque Current

Direct Deposit

You may pay for your booking through a direct deposit. It’s exactly the same thing as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email your deposit slip to us to hotel@elephantlake.co.za to ensure your payment is confirmed and guaranteed.

Bank:                  First National Bank
Branch No:          220330
Account Name:   Elephant Lake Hotel cc
Account No:        62191472473
Account Type:     Cheque / Current
SWIFT: FIRNZAJJ

For more information about how to make a booking and other payment options, please contact our Reservations on  (035) 5901001 or email hotel@elephantlake.co.za.

For payments to reservations at Elephant Lake INN

Elephant Lake INN

Banking Details:                                  
Bank:                    First National Bank
Branch No:          220330
Account Name:   Beach Road Holiday Simplex cc
Account No:        62264791544
Account Type:     Cheque / Current

Direct Deposit

You may pay for your booking through a direct deposit. It’s exactly the same thing as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email your deposit slip to us to inn@elephantlake.co.za to ensure your payment is confirmed and guaranteed.

Bank:                First National Bank
Branch No:         220330
Account Name:   Beach Road Holiday Simplex cc
Account No:        62264791544
Account Type:     Cheque / Current
SWIFT: FIRNZAJJ

For more information about how to make a booking and other payment options, please contact our Reservations on (035) 5901001 or email inn@elephantlake.co.za.

Security Policy

  1. Virtual Card Services  (VCS) process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit card details
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website

Law

The conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction  in any dispute, save that we have the right, at our discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating the Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates

Consent

I understand that all the designs and trademarks are registered to Elephant Lake Hotel, INN and Safaris and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Elephant Lake Hotel, INN and Safaris for any civil action or any legal action deemed necessary against me.

Contact Details

Physical Address

3 Mullet Street
St Lucia
Kwa Zulu Natal
3936
South Africa

Postal Address

PO Box 141
St Lucia
Kwa Zulu Natal
3936
South Africa

E-mail Address
info@elephantlake.co.za

Phone Number
+27 (0) 35 590 1001
+27 (0) 84 854 2806

Fax Number
035 590 1054